At La Sportiva Store, we’re committed to delivering high-performance technical apparel to outdoor enthusiasts worldwide. Our transparent shipping and returns policies ensure you can shop with confidence for your next adventure.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and public holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
Standard Shipping (DHL/FedEx):
– Delivery time: 10-15 business days after dispatch
– Flat rate: £12.95
– Recommended for time-sensitive orders
Free Shipping (EMS):
– Delivery time: 15-25 business days after dispatch
– Available for orders over £50
– Ideal for non-urgent deliveries
Note: We ship globally except to certain remote areas and parts of Asia. Delivery times may vary depending on customs processing in your country.
Returns & Exchanges
We stand behind our premium technical apparel. If your gear doesn’t meet expectations, our straightforward returns process has you covered.
Our Returns Promise
We accept returns within 15 days of delivery for most items, provided they are:
- Unworn and unwashed
- In original packaging with tags attached
- Accompanied by proof of purchase
Non-Returnable Items
Due to hygiene reasons, we cannot accept returns on:
- Sport Shirts
- Short Sleeve Cycling Jerseys
These items may only be returned if faulty.
How to Return Your Items
Follow these simple steps to return your technical apparel:
- Contact Us within 15 days of delivery at [email protected] with your order number
- Complete the Returns Form (template provided below)
- Package Securely using original packaging if possible
- Ship Your Return to our Liverpool address (provided in approval email)
Returns Request Template
Subject: Return Request – Order #[Your Order Number]
Dear La Sportiva Store Team,
I would like to return the following item(s) from my order #[Your Order Number]:
Product Name: [e.g., Waterproof Trousers – Size M]
Reason for Return: [e.g., Incorrect size / Change of mind / Product fault]
Preferred Resolution: [Refund / Exchange for (specify product and size)]
I confirm the item(s) are unworn, unwashed, and in original packaging with tags attached.
Please provide return instructions at your earliest convenience.
Best regards,
[Your Full Name]
[Your Contact Number]
Refund Process
Once we receive and inspect your return:
- Processing Time: 3-5 business days after receipt
- Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
- Timing: Allow 5-10 business days for the refund to appear in your account
- Shipping Costs: Original shipping fees are non-refundable
Exchanges
For size exchanges on eligible products:
- Follow the standard returns process
- Clearly state your desired replacement item in your email
- We’ll ship the new item once we receive your return (additional shipping may apply)
International Returns
Customers outside the UK are responsible for:
- Return shipping costs
- Any applicable customs fees
We recommend using a tracked service – neither DHL/FedEx nor EMS return shipping is covered under our free shipping offer.
Faulty Items
If you receive defective technical apparel (like waterproof trousers that aren’t waterproof):
- Contact us immediately with photos of the issue
- We’ll cover return shipping costs
- Choose between repair, replacement, or refund
Need Help?
Contact our Liverpool-based customer service team:
Email: [email protected]
Phone: +44 (0)151 123 4567 (Mon-Fri 9AM-5PM GMT)
Now that you’re covered by our returns policy, why not explore our latest range of performance climbing trousers or moisture-wicking running shirts for your next adventure?