At La Sportiva Store, we stand behind our high-performance technical apparel with the same confidence you have in our climbing trousers and moisture-wicking running shirts. If your gear doesn’t meet your expectations, our straightforward returns process ensures you can shop with confidence.

Our Returns Promise

We accept returns within 15 days of delivery for most items, provided they are:

  • Unworn and unwashed
  • In original packaging with tags attached
  • Accompanied by proof of purchase

Non-Returnable Items

Due to hygiene reasons, we cannot accept returns on Sport Shirts and Short Sleeve Cycling Jerseys unless faulty. All other products in our range (including climbing trousers, running shirts, and waterproof trousers) are eligible for return.

How to Return Your Items

Follow these simple steps to return your technical apparel:

  1. Contact Us within 15 days of delivery at [email protected] with your order number
  2. Complete the Returns Form (template below)
  3. Package Securely using original packaging if possible
  4. Ship Your Return to our Liverpool address (provided in approval email)

Returns Request Template

Subject: Return Request – Order #[Your Order Number] Dear La Sportiva Store Team, I would like to return the following item(s) from my order #[Your Order Number]: Product Name: [e.g., Waterproof Trousers – Size M] Reason for Return: [e.g., Incorrect size / Change of mind / Product fault] Preferred Resolution: [Refund / Exchange for (specify product and size)] I confirm the item(s) are unworn, unwashed, and in original packaging with tags attached. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timing: Allow 5-10 business days for the refund to appear in your account
  • Shipping Costs: Original shipping fees are non-refundable

Exchanges

For size exchanges on eligible products:

  1. Follow the standard returns process
  2. Clearly state your desired replacement item in your email
  3. We’ll ship the new item once we receive your return (additional shipping may apply)

International Returns Note

Customers outside the UK are responsible for return shipping costs and any applicable customs fees. We recommend using a tracked service – neither DHL/FedEx nor EMS return shipping is covered under our free shipping offer.

Faulty Items

If you receive defective technical apparel (like waterproof trousers that aren’t waterproof):

  • Contact us immediately with photos of the issue
  • We’ll cover return shipping costs
  • Choose between repair, replacement, or refund

For any questions about our returns policy, contact our Liverpool-based team at [email protected] or +44 (0)151 123 4567 (Mon-Fri 9AM-5PM GMT).

Now that you’re covered by our returns policy, why not explore our latest range of performance climbing trousers or moisture-wicking running shirts for your next adventure?